FAQ

Our philosophy is “Simple, Transparent.” We formulate conscious beauty essentials that reject superfluous ingredients and greenwashing. Our collections—like our bestselling Duos, trios et kits, effective Sérums visage, and innovative Shampoings solides—are designed to be minimal, potent, and transparent. We extend this ethos to our sustainable packaging and eco-conscious delivery options.

Our menu is thoughtfully curated to cover essential conscious beauty routines. Key categories include: Crèmes visage (face creams), Nettoyants & Démaquillants (cleansers & makeup removers), Sérums visage (face serums), Baumes à lèvres (lip balms), Déodorants, Dentifrices (toothpaste), Pains dermatologiques (dermatological soaps for sensitive skin), Refill options, and convenient Sets. Explore our NEW IN and BESTSELLER sections for the latest and most loved.

Absolutely. Our Pains dermatologiques range is specifically formulated for sensitive skin, adhering to our principle of gentle, transparent ingredients. Many of our Crèmes visage and Nettoyants are also suitable for sensitive skin types. We recommend checking individual product descriptions for specific details.

We are proud to offer worldwide delivery! However, we are currently unable to ship to some remote areas and parts of Asia. The most accurate information will be displayed during the checkout process based on your delivery address.

We offer two transparent shipping options tailored to different needs:

🚚 Standard Shipping ($12.95)
Carrier: DHL or FedEx.
Delivery Time: 10-15 business days after dispatch.
Ideal for: Timely replenishment of skincare essentials or trying our new NEW IN collection.

🌍 Free Eco-Conscious Shipping
Cost: FREE on all orders over $50.
Carrier: EMS.
Delivery Time: 15-25 business days after dispatch.
Ideal for: Conscious clients prioritizing a lower carbon footprint, perfect when stocking up on Refill items, Shampoings solides, or building a routine with our Duos, trios et kits.

Every order is carefully prepared by our dedicated team. Processing takes 1-2 business days before your package is handed to our shipping partners. You will receive a confirmation and subsequent tracking email so you can follow your conscious beauty journey.

Yes, transparency is key. Once your package is on its way, you will receive a shipping notification email containing a tracking link. You can use this to follow your delivery in real-time.

We offer secure and easy checkout via Visa, MasterCard, JCB, and PayPal. Your financial security is important to us, and all transactions are processed through protected channels.

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your payment information is protected. We do not store sensitive credit card details on our servers.

Your satisfaction is integral to our mission. If any product does not meet your expectations, you may return it within 15 days of receipt. To initiate a return, please contact our Conscious Care Team at [email protected]. We will guide you through the simple process.

To be eligible for a return, items should be in their original, unused condition with packaging intact. This policy helps us maintain our commitment to sustainability by minimizing waste.

Our Conscious Care Team is here to help. For any questions—whether about our powerful DEOLYA® patent, product recommendations for your skin type, delivery inquiries, or returns—please email us at [email protected]. We are committed to providing thoughtful and timely support.

Our home is at 4209 Burton Avenue, Memphis, US 38138. From there, we responsibly manage our global operations to bring conscious beauty to your doorstep.