Privacy Policy

At Endro Cosmetiques, our commitment to simplicity, integrity, and conscious beauty extends to how we handle your personal information. Just as we meticulously select minimal, effective ingredients for our Crèmes visage, Sérums visage, and Shampoings solides, we approach your data with the same principles of clarity, security, and respect.

This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. We serve a global community of over 58,000 conscious clients who value purity and intelligent design, and we are dedicated to upholding your trust in every transaction and interaction.

1. Information We Collect

To provide you with a seamless, secure, and personalized experience—from exploring our NEW IN arrivals to stocking up on Refill items—we collect the following categories of information:

• Personal Identification Information: Name, email address, shipping and billing address, phone number, and country of residence.
• Transaction & Payment Information: Payment method details (processed securely via our partners like Visa, Mastercard, JCB, and PayPal), order history, and purchase amounts. We do not store your full credit card details on our servers.
• Technical & Usage Data: IP address, browser type, device information, pages visited on our site (such as our BESTSELLER or GET READY FOR SUMMER collections), time spent, and referring website.
• Communication Data: Any correspondence with our Conscious Care Team, including product inquiries, feedback, or support requests.
• Preference Data: Information about your product interests (e.g., Baumes à lèvres, Duos, trios et kits) gathered through your interactions with our site.

2. How We Use Your Information

Your data is used solely to enhance your journey with Endro Cosmetiques, aligning with our values of transparency and purposeful design:

• To process and fulfill your orders, including shipping and customer support.
• To provide a secure checkout experience, using encryption and certified payment gateways.
• To communicate with you about your order, provide updates, and respond to inquiries sent to [email protected].
• To improve our website, product offerings (like our Pains dermatologiques or Pinsel & Tools), and overall customer experience.
• To send you relevant information about new products, promotions, or conscious beauty tips—only if you have consented to receive such communications.
• To comply with legal obligations and prevent fraudulent activity.

3. Data Sharing and Disclosure

We believe in radical transparency. We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website, processing payments, fulfilling orders, and delivering shipments globally (excluding some remote areas and parts of Asia). These partners are bound by strict confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process to protect the rights, property, or safety of Endro Cosmetiques, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset, with notice provided.

4. Data Storage and Security

Your financial well-being is as important to us as your skin’s health. We implement robust security measures to protect your data:

• End-to-End Encryption: All transaction data is protected using industry-standard SSL encryption.
• Secure Storage: Personal data is stored on secure servers with limited access. Payment details are handled by certified processors and are not stored on our systems.
• International Transfers: As we serve a global community, your data may be processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have control over your personal information, consistent with global privacy regulations (such as GDPR, CCPA, etc.):

• Access & Correction: You may request access to, or correction of, your personal data.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner, consistent with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content—much like how we thoughtfully design our Sets and collections.

• Essential Cookies: Required for the website to function, such as enabling secure checkout and maintaining your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with our site (e.g., which pages, like Hygiène or Lips, are most popular), allowing us to improve our offerings.
• Marketing Cookies: Used to deliver relevant advertisements about our products, based on your interests.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page occasionally.