Returns & Exchanges

At Endro Cosmetiques, our commitment to simplicity, integrity, and conscious beauty extends beyond our Crèmes visage, Sérums visage, and Shampoings solides. We believe in a transparent and thoughtful relationship with our global community. If a product doesn’t meet your expectations, we’re here to make it right with the same clarity and care we apply to our formulations.

Our Return & Exchange Policy at a Glance

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, unopened, and in their original packaging.
• Process: Initiate a return by contacting our Conscious Care Team first.
• Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

The Conscious Return Process

Step 1: Contact Our Conscious Care Team

Please do not ship items back without prior authorization. Within 15 days of receipt, email us at [email protected] with your request. Use the template below to ensure we have all necessary details.

Step 2: Receive Instructions & Return Authorization

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA cannot be processed.

Step 3: Ship Your Return

Securely pack the unused, original items in their packaging. Include a copy of your order confirmation or the RMA slip. Ship the package to the address we provide. We recommend using a trackable and insured service, as you are responsible for the package until it reaches us.

Step 4: Our Inspection & Your Refund/Exchange

Once received, our team will inspect the items (processing takes 3-5 business days).

• For Refunds: Upon approval, your refund will be processed to your original payment method (Visa, Mastercard, JCB, or PayPal). Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• For Exchanges: We will ship the replacement item via our standard shipping method. If the desired item is out of stock, we will issue a refund or offer an alternative.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will cover all shipping costs to send you a replacement promptly.