Shipping Policy

At Endro Cosmetiques, our philosophy of simplicity, integrity, and conscious beauty guides every aspect of your experience. From the moment you explore our curated collections—like our nourishing Crèmes visage, potent Sérums visage, or sustainable Shampoings solides—to the delivery at your door and beyond, we are committed to clarity, care, and respect for both you and our planet.

This policy outlines our shipping methods and our mindful return process, designed to uphold the highest standards of hygiene and responsibility for our global community.

Shipping Policy

We strive to process and dispatch your carefully selected products with efficiency and care.

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two conscious shipping options to serve our international clientele (available to most global destinations, excluding some remote areas and parts of Asia):

• Standard Shipping (Tracked): Shipped via DHL or FedEx.
  • Delivery: 10-15 business days after dispatch.
  • Cost: A flat fee of $12.95.
• Free Shipping (Economy): Shipped via EMS for orders meeting the minimum value.
  • Delivery: 15-25 business days after dispatch.
  • Cost: Free on orders over $50.

You will receive a tracking notification via email once your order is on its way.

Conscious Return & Exchange Policy

We believe in the quality and purity of our formulations. However, if a product does not align with your expectations, we offer a transparent and thoughtful return process within a limited window to ensure the safety and well-being of all our customers.

Policy Overview

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, unopened, and in their original, sealed packaging.
• Refund Method: Refunds are issued to the original payment method (Visa, Mastercard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the item is faulty, damaged, or incorrect.

The Conscious Return Process: A Step-by-Step Guide

Step 1: Contact Our Conscious Care Team

Please do not ship items back without prior authorization. Within 15 days of receipt, please email us at [email protected] using the template below to ensure we have all necessary details.

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body Template:
Dear Endro Cosmetiques Conscious Care Team,

I would like to request a [Return / Exchange] for my order #[Your Order Number], placed on [Order Date].

Details:
– Product Name(s):
– Reason for Return/Exchange:
– Preferred Solution: [Refund / Exchange for (Specific Product)]
My original shipping address was:
[Your Full Name] [Street Address] [City, State, Postal Code] [Country]
Please advise on the next steps.

Thank you,
[Your Full Name] [Your Email Address]

Step 2: Receive Instructions & Return Authorization

Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA cannot be processed.

Step 3: Ship Your Return

Securely pack the unused, original items in their packaging. Include a copy of your order confirmation or the RMA slip. Ship the package to the address we provide. We recommend using a trackable and insured service, as you are responsible for the package until it reaches us.

Step 4: Our Inspection & Your Refund/Exchange

Once received, our team will inspect the returned items. This processing takes 3-5 business days.

• For Refunds: Upon approval, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• For Exchanges: We will ship the replacement item via our standard shipping method. If the desired item is out of stock, we will issue a refund or contact you with an alternative.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] with clear photos of the product and its packaging. We will cover all shipping costs to send you a replacement promptly.